+ When can I shop?

Shopping each week begins at 12:15am on Thursdays. Friday Home Delivery shopping closes at 11:59 PM on Wednesdays.

Pro Tip: Shop early for the best selection, confirm your order and payment info then you can always log in and add to your order later in the week.

+ My order arrived but something is missing, incorrect, or damaged. Will I get a refund?

Yes. Please let us know about the issue as soon as you can and we will refund, credit, or replace the item for you. Please email marylinda@profoundfoods.com

+ How can I place a standing order for my restaurant or household?

Please email us to set this up - marylinda@profoundfoods.com

+ When do I get my order?

This depends on where you live and what type of customer you are. If you live in our home delivery zone, you will receive your order Friday. If you live outside of the delivery zone, you can pick up at our Hub locaion in Fairview:

• Fairview @ Profound Foods Hub, 163 Fountain Court, Faiview 75069 at the back door Fridays 9-4pm

+ Why do some items cost more than I might pay at the grocery store?

Our farmers do their best to offer their products at a reasonable price, but they also need to pay their bills and make a living too. Operating a small farm is no easy task, especially when our farmers are making responsible choices with their land and business, which oftentimes have higher costs. You get what you pay for, and in this case, that is the highest quality locally grown food.

Because we are a food hub, our farmers set their own prices and Profound Foods does not control the prices farmers choose.

+ How late can I start my order?

The ordering window closes on Wednesday at 11:59PM for Friday Home Deliveries. You must have confirmed your order by 11:59 on Wednesday or you will not receive it or be billed. The earlier in the week you order, the better your chances are of finding what you want. Quantities are limited on many items.

+ May I shop for family or friends that are not in the service area?

You may order items for friends and relatives, however, you will have to divide the delivery and collect the money. You can also have separate orders delivered to your house. Each order needs a separate cooler. Or, let your friends know that they can purchase items and pick up them up at Profound's fairview Pickup location.

+ After I confirm my order, should I check back?

It’s not necessary, however, we are adding Producers and Products throughout the week.

+ Why don’t you have more _, _, ___?

We do our best to work with local farmers. This means we are at the whims of what they grow, and when they grow it. We would love to have more of all the things you are looking for! We are working hard to source everything our customers want, but this is not as simple as shopping on Amazon. We are now providing some vegetables from beyond our local region to satisfy our customers requests and make their grocery shopping experience more convenient.

+ Can I pay cash when I pick up my order?

We only accept payment by credit card. You enter your card information on our storefront. We will bill you after pickup and delivery is completed.

+ What is the difference between a confirmed order and an unconfirmed order?

When you confirm your order the items you selected are removed from inventory and reserved for you. To confirm, you must meet the minimum order requirement of $35 AND you must input your valid payment information.

Dont worry, even after you have confirmed, you can continue to shop and edit your cart until the ordering window closes Wednesday at 11:59 PM.

Until you confirm your order, items sitting in your cart will still be available to other shoppers, and they may buy an item you wanted.

Pro tip: Confirm your order when you are over $35 to lock in your selections and keep shopping.

+ What does “zero quantity” on my confirmed order mean?

Between the time you put an item in your cart and the time you actually confirmed the order, the product sold out. You will not be charged for those items. When producers "Sell out" of an item they will recieve a notification and they may choose to relist and add more availabilty if they have it.

+ When will my credit card be charged?

We post charges after your order has been packed and ready for delivery, sometimes it won’t show as complete until the following day. You will receive an email with paid invoice.

+ I forgot/need to change something: How can I add it to my confirmed order?

Your confirmed order remains open to changes and additions as long as the Storefront is open. Simply log in and continue shopping! You will receive an updated confirmation.

+ Are your farms Organic Certified?

If a specific product is certified Organic, it will say so on the product description.

Our Producers generally follow Organic and EarthKind ® principles and have environmentally sustainable practices.

Before we approve a new vendor we visit each producer’s farm or facility, review every aspect of their practices. If they are on our platform, we are excited for our family to consume their products knowing that we are making a positive impact on the health of our community and planet.

+ Is Profound hiring?

Not currently, but we are growing rapidly. If you are interested please email us a resume or brief personal history that explains why you think you’d make a good fit with our team. Please send to jeff@profoundfoods.com

+ What time will my order arrive?

We currently do home deliveries on Fridays between 11 AM and 7 PM. We are working to shorten the delivery window as we are scaling our business.

Our system will send you a text message 30 minutes before your order arrives and again after your order has been delivered to your cooler on your porch. Be sure you enter your cell phone number when you sign up for an account.

We are sorry however we cannot take special requests right now (ie “Can you deliver before 3pm because I’m headed out of town?”) We would recommend selecting a pickup if you need your order at a specific time.

Pro Tip: Use an ice pack rather than ice, they last longer and sweat less so your products will stay in better condition.

+ What if I don’t have a cooler or forget to leave mine on the porch?

We recommend buying one. If you do not leave out a cooler we will put into one of our cooler bags/totes and we will add our cost for the cooler to your invoice. We can not leave your groceries with out them being in some sort of cooler or cooler bag for food safety reasons.

You don’t need to go buy a $400 Yeti, just a standard cooler for us to deliver your products to that will keep them cold until you can put them away. The larger the better, so you can order a ton of groceries!

+ When will you start deliveries to my zip code?

The zip codes are: 75002 75003 75001, 75002, 75003, 75004, 75005, 75006, 75007, 75009, 75010, 75013, 75023, 75024, 75025, 75033, 75034, 75035, 75036, 75042, 75043, 75044, 75048, 75056, 75068, 75069, 75070, 75071, 75072, 75074, 75075, 75078, 75080, 75081, 75082, 75093, 75094, 75098, 75201, 75202, 75204, 75205, 75206, 75207, 75208, 75209, 75214, 75218, 75219, 75220, 75223, 75224, 75224, 75225, 75228, 75229, 75230, 75231, 75234, 75235, 75238, 75240, 75243, 75244, 75246, 75248, 75252, 75254, 75287, 75409, 75454 . We are looking to build a very long-term food hub for our community and know that could be in jeopardy if we try to grow too fast and take on too much.

We will add zip codes as we are able to. If we do not currently deliver to you, but you are interested, please sign up for our mailing list and include your zip code so we can help determine new areas of town to add to our route.

Pro Tip: Get your neighbors to sign up for our service or mailing list as well by sharing on Facebook in neighborhood groups, HOA groups, and on the Nextdoor app.

Please do not call us with this question, we are swamped, we’ll announce asap.

+ What is “contact-free” delivery?

Customers are required to leave their own cooler on their front doorstep, ideally visible from the delivery van. This way we do not have to provide, manage, and sanitize expensive delivery totes.

We will text your cell phone when we place your order in your cooler.

We will not ring a doorbell or knock on the door.

Our delivery teams will not be able to talk to you about the order. We will wave to you from the van if we see you after our drop.

+ What if I forget to put out my cooler before your delivery?

We will leave your items in one of our fancy, reusable, eco-friendly cooler bags. You will see our cost on your invoice.

We cannot pick up these cooler bags or accept returns of them. You can, however, use them as your new doorstep cooler moving forward.

We will not leave items on the ground, or in a cardboard box for food safety and quality issues.